How do I initiate a return or exchange request?

To raise a return or exchange request, visit the “My Orders” section in your account and select the item you wish to return. Follow the guided steps to complete your request.

What are the conditions for returns and exchanges?

Returns or exchanges are only accepted if:

• The product is unused and in original packaging

• A request is raised within 2–3 days of delivery

• It is not part of the non-returnable items (e.g., personal care items, opened beauty products).

When will I receive my refund after returning a product?

Refunds are processed within 5–7 business days after the returned item is received and passes our quality check. The amount is credited to your original payment method.

Can I return a used or opened product?

No. We only accept returns of unused, unopened, and sealed products due to hygiene and safety reasons.