Please review our Return, Refund and Cancellation Policy below:

Returns:

Timeframe in which we accept returns?

We accept returns for all products if Return request is raised within 5 days after Delivery by mailing us at support@cosmeticpalace.in.

Eligibility for Return/Refund:

To be eligible for a refund, please ensure the following:

  • All Return/Refund requests must be made within 5 days of receiving the product.
  • Products must be returned in their original packaging, unused, and in the same condition as they were received.
  • Refunds will not be granted for products that have been damaged, altered, or used in any way by the customer .

To complete your return, we require a receipt or proof of purchase.

All returns must be sent to: 2nd Floor, Tinnal Chowk, Old Bhandara Road, Itwari, Nagpur, Nagpur, Maharashtra, 440002, India

What If “Customer” receives Wrong Product or Damaged Product ?

  • Refunds are Covered for all Damages in Transit / Wrong Product Delivered.
  • On receiving incorrect products, please mail us at support@cosmeticpalace.in asap and we will get the parcel picked from your order address and ship the right product to your doorstep soonest. We are always there for any exchange/refund/return.

Return/Refund Process:

  • To initiate the refund/return process, please contact our customer service team at support@cosmeticpalace.in or you can initiate the same via backend .
  • Provide the order number, product details, and reason for the refund/return request.
  • Once the refund/return request has been approved, our delivery team will arrange a pickup of the returned product.
  • If your return is rejected due to damage or ineligibility, we will notify you via email.

Refund Method: Refunds will be issued using the same payment method used for the original purchase. If the original payment method is not available, We will issue a store credit or you can share the bank details at support@cosmeticpalace.in Refunds will only be initiated after the returned product has been received and inspected by our team.

     Refunds:

    • Refunds are processed within 3-5 working days.
    • If the payment is made in Cash On Delivery, a refund is done in the form of coupon codes or Bank Transfer via NEFT
    • It may take 3-5 working days to reflect refund in Customer’s  account.
    • If the payment is made via net banking/debit/credit card/upi and customer insist refund, the amount is credited back to the same account from which the transaction has been made and it takes upto 3-5 working days after initiating the refund process ,we will share refund id within 2 working days.

    What is not eligible for return or refund ?

    1. Damages done due to product misuse
    2. Tampered items with missing serial or UPC number.
    3. Product returned with no original accessories and packaging that covers the manufacturer’s packaging, the box and other items delivered with the product(s)

    Cancellation Policy:

    Order can be cancelled before order is dispatched .
    If it is dispatched and you still wish to cancel the order then please raise a cancellation request by logging in or by mailing us at support@cosmeticpalace.in

    CONTACT US FOR ANY QUESTIONS

    If there are any questions regarding this shipping or return policy you may contact us using the information below:

    • Company Name: Cosmetic Palace
    • Monday – Saturday between 10:00 am to 9:00 pm.
    • Address: 2nd Floor, Tinnal Chowk, Old Bhandara Road, Itwari, Nagpur, Nagpur, Maharashtra, 440002, India
    • Phone: +91-7620962194
    • E-Mail ID: support@cosmeticpalace.in